Changing Call Routing for Incoming Call Traffic on the Main Telephone Number
1
Log In
On the main log-in screen, scroll and locate the company’s main telephone number to adjust the incoming call traffic.
On the Actions dropdown arrow next to the telephone number, select “View Individual Settings”
Warning: Do not choose the “Reset Line” option as ALL settings for the phone will be wiped out. If a business group administrator does this, there is a $37.50 reprogramming fee billed to the account.
2
Call Manager
Click on the Call Manager tab and confirm that the circle is marked next to the “Use my Normal rules”
Select the “Forward to” option and enter the number you want the main number forwarded to.
Note: Be sure to enter as if you were dialing from your phone
3
Apply & Logout
If changes are made, click the Apply button
Select Logout from the tools dropdown in the upper-right of the page
If you wish to end call forwarding, log back in and choose the “Use my Normal rules” option from the Call Manager Summary screen.
Support
For additional help, contact our support team at 218-454-1234.
