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10-Digit Dialing

Mandatory 10-digit dialing becomes effective on October 24, 2021 for multiple states/area codes.

For Minnesota area codes:

  • 218
  • 320
  • 952

The Federal Communications Commission (FCC) has adopted 988 as a new three-digit number to be used nationwide to reach the National Suicide Prevention and Mental Health Crisis Lifeline, starting July 16, 2022. Customers must continue to dial 1-800-273-TALK to reach the Lifeline until July 16, 2022.

In order for 988 to work in your area code, mandatory 10-digit local dialing will be implemented. If your area code is included in the list above, you will need to dial the area code for all local calls starting on October 24, 2021.

What will be the new dialing procedure?

To complete all local calls, you will now need to dial area code + telephone number. This applies to all calls within your area code that are currently dialed with seven digits.

Who will be affected?

Anyone with a telephone number from your area code will need to make a change from 7-digit local dialing to 10-digit local dialing.

When will the change begin?

Beginning October 24, 2021, you must dial 10 digits (area code + telephone number) for all local calls. On and after this date, local calls dialed with only 7 digits may not be completed, and a recording will inform you that your call cannot be completed as dialed. You must hang up and dial again using the area code and the 7-digit number.

Beginning July 16, 2022, dialing "988" will route your call to the National Suicide Prevention and Mental Health Crisis Lifeline.

What will you need to do?

In addition to changing the way you dial local calls, all services, automatic dialing equipment, or other types of equipment that are programmed to complete calls to 7-digit local numbers will need to be reprogrammed to complete calls to 10-digit numbers. Some examples are life safety systems or medical monitoring devices, PBXs, fax machines, Internet dial-up numbers, fire or burglar alarm and security systems or gates, speed dialers, mobile or other wireless phone contact lists, call forwarding settings, voicemail services and other similar functions. Be sure to check your website, personal and business stationery, advertising materials, personal and business checks, contact information, your personal or pet ID tags, and other such items to ensure the area code is included.

What will remain the same?

Your telephone number, including the current area code, will not change.

  • The price of a call, coverage area, or other rates and services will not change due to the dialing change.
  • What is a local call now will remain a local call regardless of the number of digits dialed.
  • You will continue to dial 1 + area code + telephone number for all long distance.
  • You can still dial just three digits to reach 711 (relay services) and 911 (emergency services).
  • Any 211, 311, 411, 511, 611, or 811 services available in your community can still be reached by dialing their three-digit.
  • The National Suicide Prevention Lifeline can still be reached by dialing 1-800-273-TALK (8255)

Who may you contact with questions?

If you have any questions regarding information provided in this notice, please call CTC at 218-454-1234 for more information. You can also visit the FCC website at www.fcc.gov/suicide-prevention-hotline.

Lifeline Credits

Lifeline provides up to a $9.25 monthly discount on service for eligible low-income subscribers and up to $34.25 per month for those on Tribal lands. Subscribers may receive a Lifeline discount on either a wireline or a wireless service, but they may not receive a discount on both services at the same time. Lifeline also supports broadband Internet service and broadband-voice bundles. FCC rules prohibit more than one Lifeline service per household.

For more information about lifeline credits, visit FCC Lifeline.

Telephone Service Discount Programs

Consolidated Telephone Company is authorized to provide two federally-funded and one state-funded telephone service discount programs that were designed to promote universal service by providing low-income individuals with new telephone service installations and monthly telephone service discounts. The federally-funded Link-Up program provides a discount on new service connection charges when installing new telephone service. The federal Lifeline and state Telephone Assistance Plan programs provide a monthly discount on your local telephone service.

What do the programs provide?

Link-Up provides eligible subscribers with reduced connection charges for the main home telephone line. This reduction is 50 percent of applicable charges or $30.00, whichever is less. Link-Up also provides for deferred payment of connection charges without interest. It does not cover the cost of wiring inside the home and is available to eligible subscribers only once per home address.

LifeLine provides eligible subscribers with a monthly credit on the basic local service portion of their telephone bill. The credit applies on the main home telephone number listed in the name of the eligible telephone company subscriber. LifeLine subscribers also may receive free blocking of long distance calling on their telephone line. Additional benefits are available to persons living on Tribal Lands/reservations.

Telephone Assistance Plan (TAP) program provides an additional monthly credit for LifeLine subscribers.

More information available on our Assistance page.

Telerelay Services

Minnesota Relay provides telecommunications access for Minnesotans who are deaf, hard-of-hearing, speech impaired, deaf-blind, or mobility impaired. With the use of specially trained communication assistants (CAs) and specialized equipment, Minnesotans who are deaf, hard-of-hearing or speech disabled can communicate with users of standard telephones. Either party can initiate calls through Minnesota Relay.

Minnesota Relay

Minnesota Public Utilities & Federal Communications Commissions

Minnesota Public Utilities Commission

The mission of the Minnesota Public Utilities Commission is to create and maintain a regulatory environment that ensures safe, reliable and efficient utility services at fair and reasonable rates for electric, natural gas and telecommunications services.

Minnesota Public Utilities Commission

Federal Communications Commission (FCC)

The Federal Communications Commission (FCC) is an independent United States government agency, directly responsible to Congress. The FCC was established by the Communications Act of 1934 and is charged with regulating interstate and international communications by radio, television, wire, satellite and cable. The FCC’s jurisdiction covers the 50 states, the District of Columbia, and U.S. possessions.

Federal Communications Commission (FCC)

Do Not Call Registry

The Do Not Call Law was implemented in response to consumers’ concerns regarding unwanted telemarketing calls.

The National Do Not Call Registry, under the joint jurisdiction of the Federal Communications Commission and the Federal Trade Commission was implemented to assist consumers. The National Do Not Call Registry gives you a choice about whether to receive telemarketing calls at home. Most telemarketers should not call your number once it has been on the registry for 31 days. To learn more about who may or may not call, review these Frequently Asked Questions. You can file a complaint if you receive unwanted calls from telemarketers to which the Do Not Call Registry applies.

The Federal Trade Commission (FTC) can add you to the National Do Not Call Registry online at www.donotcall.gov, or you can call 1-888-382-1222 to register. It is free to register your home or mobile phone.

Closed Caption Concerns

Call 800-753-9104

Fax 218-829-5146

Written Complaints:


Attn: Andy Isackson

1102 Madison St.

Brainerd, MN 56401

Voice: 218-454-1205

Email: andy@goctc.com

Caller ID Spoofing

Prepared by Andy Isackson

Dated 11/4/10

Caller ID Spoofing Customer Awareness Information at the Time of Purchase

As of the effective date listed, when a new or existing customer first subscribes to Caller ID service, or a package of services that includes Caller ID services, at the time of purchase, The Company will convey, at minimum, the following information:

  • “Caller ID service is susceptible to fraud known as Caller ID ‘spoofing’.”
  • Disreputable persons can deliberately falsify the Caller ID number to disguise the identity of the caller.
  • Congress is currently considering new laws to take action against spoofers.
  • More information is available at fcc.gov Search for “spoofing.”

The information will be conveyed in one or more of the following manner(s):

  • Bill-insert notice included in customer's first bill

Otherwise, the Spoofing Awareness education provided to customers will include similarly relevant and updated information as technology, regulation or legislation require. Such information can be found on the prevailing FCC regulatory consumer information website:


Caller ID Spoofing Customer Awareness Information on an Ongoing Basis

As of the effective date, every existing customer of Caller ID services, or a package of services that includes caller ID services, will receive the following Caller ID Spoofing Customer Awareness information on a basis no less than annually and will include, at minimum, the following information:

  • More information is available at "fcc.gov". Search for "spoofing."

And the company will provide the information in oen or more of the following manner(s):

  • Webpage

Otherwise, the Spoofing Awareness education provided to subscribers will include similarly relevant and updated information as technology, regulation or legislation require or are provided on other prevailing regulatory information website as provided on the website of the FCC that provides the appropriate information on this issue here: