CTC has an immediate opening for a temp-to-hire Service Assurance Technician.
The primary responsibility of the Service Assurance Technician is to answer calls from CTC customers that are experiencing trouble with voice, data, or video service and then provide assistance and solutions. They also assist CTC customers with “after-hours” repair calls; evaluate the situation, and dispatch on-call personnel when applicable. This position requires exceptional customer service skills with the ability to translate complex information to customers simply and efficiently. This position would work Monday-Friday from 1:00 pm to 10:00 pm.
The ideal candidate will have a background in telecommunications with 2+ years working in a customer troubleshooting position while having a working knowledge of telephone, video, and data services.
If you are interested or know of an interested candidate, please have them apply directly to firstname.lastname@example.org. This position will be open until September 30, 2019.
CTC is committed to providing equal employment opportunities to all persons regardless of race, color, creed, religion, national origin, sex, sexual orientation, pregnancy, veteran status, disability, age, marital status, familial status, genetic information membership or activity in local human rights commission, or status with regard to public assistance, or other status protected by local or national law. CTC will not tolerate unlawful discrimination in any employment practices including, but not limited to, the following: hiring, upgrading, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. CTC provides reasonable accommodation to applicants and employees with disabilities. If, due to a disability, you require a reasonable accommodation to navigate this site and/or complete the on-line application process, please email us at email@example.com.