Member Service Technician
Do you thrive in a fast-paced and changing technology environment? Are you detail-oriented with excellent communication skills?
CTC, a competitive telecommunications company located in Brainerd, Minnesota, has an immediate opening for a Member Service Technician.
With a 68 year history in the Brainerd Lakes area and surrounding communities, CTC provides telephone, internet, and TV services to residents and businesses. CTC is known for providing exceptional service and technology solutions to its members while maintaining a reputation as one of the best employers in the area.
The primary responsibility of the Member Service Technician (MST) is to provide high quality, effective and efficient service and support to all membership and potential membership of CTC during the installation and repair process. Install, maintain, and service member premise equipment within a fiber, copper, or collocation network. Service and understand the facilities of the network and the fiber optic infrastructure. MST’s will partner with all departments and network support in providing the highest quality on-premise service to the members of CTC, both residential and business clients.
Education and Experience: Telecommunications, Broadband, Electrical or related degree, and/or the equivalent experience. Requires basic knowledge of voice, internet, and video installation processes. A valid driver’s license is required. Power Limited Technicians license is preferred by not required. Qualified candidates must be able to effectively communicate face-to-face with members, the ability to pay close attention to detail, and the ability to work independently and in a team environment.
CTC offers a comprehensive compensation package with excellent benefits including health, vision, dental, 401(k), paid vacation, and holidays. Pre-employment drug testing is required. CTC is an equal opportunity provider and employer.
If you are interested in this position, please submit your resume to hr@goctc.com by September 30, 2020.
Why CTC?
A great career starts with a great workplace… where top-notch ideas supersede bottom line goals.
At CTC, we give employees a chance to thrive in a competitive and fun environment. Every one of our 63 employees is a critical piece to our success. If you’re eager to learn in an ever-changing industry and thrive in a fast-paced environment, CTC is your place.
As a Cooperative, our employees, Board of Directors, and partners take responsibility for the communities we serve. CTC remains committed to supporting area charities through donations and sponsorships. Employees are encouraged to volunteer at local organizations.
Our mission for employees is to inspire one another to support and strengthen the communities we serve.
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CTC is an Equal Opportunity Provider and Employer
CTC is committed to providing equal employment opportunities to all persons regardless of race, color, creed, religion, national origin, sex, sexual orientation, pregnancy, veteran status, disability, age, marital status, familial status, genetic information membership or activity in local human rights commission, or status with regard to public assistance, or other status protected by local or national law. CTC will not tolerate unlawful discrimination in any employment practices including, but not limited to, the following: hiring, upgrading, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. CTC provides reasonable accommodation to applicants and employees with disabilities.
If, due to a disability, you require a reasonable accommodation to navigate this site and/or complete the application process, please call us at 218-454-1234 or email us at hr@goctc.com.