Born and raised in the Brainerd Lakes Area, Eryk has a true sense of pride when he talks about his job and community. Eryk is an expert in the fast paced and ever-changing industry of telecommunications, making him a great resource to businesses of all sizes and types.
“CTC continually works to deliver advanced services to our members and that’s exciting to me.”
Eryk has been in the technology field since 1998. He was the 2018 Brainerd Citizen of the Year and currently serves as President of This One’s for Hop and Vice Chair of Smiles For Jake. Both are 501(c)3 organizations that impact people’s lives – young and old – every day. He’s also the Director of Partnerships for Lakes Jam, an annual music festival. In the past he served on the Board of Directors for Brainerd Community Action, Brainerd Youth Athletic Association and the Brainerd Basketball Association. He has also been involved with the Brainerd Public Schools Foundation, Mid Minnesota Federal Credit Union, Brainerd Jaycees, and the Lakes Area Networking Group.
“CTC has a lot invested in the communities we serve and so do I. I want to make sure we hold ourselves accountable for making sure our customers are taken care of and everyone is happy with our service.”
In his spare time he loves the outdoors, live music, camping, and spending time with his beautiful wife and four kids.
In early 2016, Lauren began her career at CTC. She had previously worked in the wireless industry for more than seven years in both business and communications solutions. Prior to that, she was a Sales and Marketing Intern for CTC. Lauren earned her Bachelor’s degree in Marketing, from The College of St. Scholastica.
As a CTC Account Executive, Lauren is excited to meet the ever changing needs of consumer and business communication demands, allowing her to learn something new every day. She thoroughly enjoys the opportunity to tailor specific solutions to make lives more efficient and businesses more successful.
Lauren and her husband have two daughters. In her free time, she loves being with her family and friends, golfing, biking, rollerblading, and utilizing the Paul Bunyan Trail to connect herself and her family to different adventures in the Brainerd Lakes area. She also very passionate about interior decorating and making her home “holiday ready!”
“At CTC, each and every employee truly “owns” their position. The amount of passion and enthusiasm that CTC employees have for this company is contagious and it reflects in the way that they treat each other and their members.”
Before joining CTC in 1999, Chad graduating from Alexandria Technical College and then worked for Gateway computers. Prior to his current role as Sales Engineer, Chad held positions as a Member Service Technician, Internet Helpdesk, and PC Repair.
As the Sales Engineer, Chad is all about providing solutions to problems. Not only does he work directly with businesses to provide technical support, he analyzes each business in order to find the most effective telecommunications solutions for them; saving them time, money, and frustrations.
Outside of work, Chad enjoys playing guitar and going to concerts. He and his wife like to travel with their dog, Jett, and have fallen in love with fishing in Alaska.
“At CTC I enjoy helping businesses come up with the best solution to fit their needs. It’s fun to make a difference in how a business functions and see how much more efficient they can be!”
Kelly has been with CTC since 2006 and has lived & worked in the Brainerd Lakes Area for over 44 years. She graduated from Backus High School and has been in the telecommunications industry for 30 years.
Prior to her role as Sales Service Coordinator, Kelly held positions in the industry in Marketing, Repair, and Team Lead. In her current role as Sales Service Coordinator Kelly works closely with the COE, field technicians, sales, and product development to help coordinate and organize our members’ transition to our hosted PBX phones, train, advise and assist with their ongoing programming changes and needs.
Kelly and her husband have four children and eight grandchildren. In her free time, she loves spending time with her family, watching her grandchildren grow, playing frisbee golf, biking, reading, and when she finds time scrapbooking. With a son who is an officer in the Air Force, she gets lots of opportunities to travel to the different locations he and his family have been stationed with her favorite being in Alaska.
“I enjoy the professional work environment at CTC, which gives me the opportunity to continue to increase my knowledge of telecommunications and use my talents. I love to train our members on their hosted PBX phones which allows me to meet many of our members in person. I like coming to work because our team is highly talented and creative. Plus we balance it all with a little fun!”
Paulette has been with CTC since 2005 and has lived and worked in the Brainerd Lakes Area for over 27 years. She has been in the telecommunications industry for 15 years working in the areas of Sales and Management.
As an Account Manager, Paulette works closely with all areas of the company and CTC business customers to plan projects, coordinate installations, advise, train, and assist with customer questions.
Paulette and her husband have two adult children. In her free time she loves laughing and spending time with her family and friends, cheering/watching sporting events, reading, golfing, gardening and volunteering.
“I enjoy my coworkers and the professional work environment here at CTC. I have been very fortunate to be involved with the process and procedure development on some major projects throughout the years. I have had the opportunity to meet many CTC customers in person and learn what technology they are requiring. I enjoy helping our customers find a solution to their business needs. The telecommunications industry is ever changing with endless opportunities for growth. There are no two days the same so that keeps me focused.”
Alicia joined the CTC team in 2020. Having grown up in the Iron Range, she was a perfect fit for the newest communities that were added to CTC’s service area. She has worked in sales and customer service for the past 20 years; the majority of that time being at Delta Airlines.
As an Account Executive for CTC she is responsible for working with businesses in the Virginia, Hibbing, and Cherry Township areas in the Iron Range, working directly with them to find solutions for their phone, internet, and IT needs.
Alicia has three kids in their early to mid-20s and recently took up disc golf with her boyfriend. Add that to her affinity for crafting (especially stained-glass projects!) and visits to the North Shore, and she has a full plate.
“My favorite thing about the Iron Range is the people. We may have the long, hard, and cold winters that never seem to end, but we do have the warmest hearts. We are very friendly and willing to lend a helping hand to others.”