Business Team

Contact Eryk

(218) 454-1212

Eryk Haapajoki

Director of Sales

Born and raised in the Brainerd Lakes Area, Eryk has a true sense of pride when he talks about his job and community. Eryk is an expert in the fast paced and ever-changing industry of telecommunications, making him a great resource to businesses of all sizes and types.


“CTC continually works to deliver advanced services to our members and that’s exciting to me.”


Eryk has been in the technology field since 1998. He was the 2018 Brainerd Citizen of the Year and currently serves as President of This One’s for Hop and Vice Chair of Smiles For Jake. Both are 501(c)3 organizations that impact people’s lives – young and old – every day. He’s also the Director of Partnerships for Lakes Jam, an annual music festival. In the past he served on the Board of Directors for Brainerd Community Action, Brainerd Youth Athletic Association and the Brainerd Basketball Association. He has also been involved with the Brainerd Public Schools Foundation, Mid Minnesota Federal Credit Union, Brainerd Jaycees, and the Lakes Area Networking Group.


“CTC has a lot invested in the communities we serve and so do I. I want to make sure we hold ourselves accountable for making sure our customers are taken care of and everyone is happy with our service.”


In his spare time he loves the outdoors, live music, camping, and spending time with his beautiful wife and four kids.

Lauren Johnson

Account Executive

In early 2016, Lauren began her career at CTC. She had previously worked in the wireless industry for more than seven years in both business and communications solutions. Prior to that, she was a Sales and Marketing Intern for CTC. Lauren earned her Bachelor’s degree in Marketing, from The College of St. Scholastica.


As a CTC Account Executive, Lauren is excited to meet the ever changing needs of consumer and business communication demands, allowing her to learn something new every day. She thoroughly enjoys the opportunity to tailor specific solutions to make lives more efficient and businesses more successful.


Lauren and her husband have two daughters. In her free time, she loves being with her family and friends, golfing, biking, rollerblading, and utilizing the Paul Bunyan Trail to connect herself and her family to different adventures in the Brainerd Lakes area. She also very passionate about interior decorating and making her home “holiday ready!”


“At CTC, each and every employee truly “owns” their position. The amount of passion and enthusiasm that CTC employees have for this company is contagious and it reflects in the way that they treat each other and their members.”

Contact Lauren

(218) 454-1237

Contact Chad

(218) 454-1140

Chad Larson

Sales Engineer

Before joining CTC in 1999, Chad graduating from Alexandria Technical College and then worked for Gateway computers. Prior to his current role as Sales Engineer, Chad held positions as a Member Service Technician, Internet Helpdesk, and PC Repair.


As the Sales Engineer, Chad is all about providing solutions to problems. Not only does he work directly with businesses to provide technical support, he analyzes each business in order to find the most effective telecommunications solutions for them; saving them time, money, and frustrations.

Outside of work, Chad enjoys playing guitar and going to concerts. He and his wife like to travel with their dog, Jett, and have fallen in love with fishing in Alaska.


“At CTC I enjoy helping businesses come up with the best solution to fit their needs. It’s fun to make a difference in how a business functions and see how much more efficient they can be!”



Kelly Moser

Service Coordinator

Kelly has been with CTC since 2006 and has lived & worked in the Brainerd Lakes Area for over 44 years.  She graduated from Backus High School and has been in the telecommunications industry for 30 years.


Prior to her role as Sales Service Coordinator, Kelly held positions in the industry in Marketing, Repair, and Team Lead.  In her current role as Sales Service Coordinator Kelly works closely with the COE, field technicians, sales, and product development to help coordinate and organize our members’ transition to our hosted PBX phones, train, advise and assist with their ongoing programming changes and needs.


Kelly and her husband have four children and eight grandchildren.  In her free time, she loves spending time with her family, watching her grandchildren grow, playing frisbee golf, biking, reading, and when she finds time scrapbooking.  With a son who is an officer in the Air Force, she gets lots of opportunities to travel to the different locations he and his family have been stationed with her favorite being in Alaska.


“I enjoy the professional work environment at CTC, which gives me the opportunity to continue to increase my knowledge of telecommunications and use my talents.  I love to train our members on their hosted PBX phones which allows me to meet many of our members in person.  I like coming to work because our team is highly talented and creative.  Plus we balance it all with a little fun!”


Contact Kelly

(218) 454-1207

Contact Kevin

(218) 454-1120

Kevin Ryan

Service Coordinator

Kevin grew up in Pequot Lakes, and although only recently returning to the area, considers himself a local. He started with CTC in June of 2022 and is happy to be back in the Brainerd area, close to family and friends.


Kevin received his bachelor’s degree in History from Creighton University and his master’s degree in Theology from Franciscan University of Steubenville. He spent five years as a middle school and high school teacher before joining CTC. While not necessarily coming from a technical background, his communication skills and desire to learn have helped him fit into his role as a Service Coordinator. Kevin works closely with Kelly Moser, the other Service Coordinator, as well as the COE technicians, helping members transition to the hosted PBX phone system, as well as training and supporting members with any programming needs.


Kevin and his wife have one daughter and another baby on the way. In his free time, Kevin enjoys being outdoors, running, hunting, fishing, and camping, and spending time with his family.  Northern Minnesota has a lot to offer, and Kevin is happy to live in such a beautiful place.


“CTC is a great place to be. From the moment I started this job I’ve felt very supported in working with my team on the HPBX process and programming. I’ve also been very impressed with how CTC supports its members in offering internet and phone solutions. There’s so much to learn with this industry, and it is constantly changing, but our commitment to our members is constant and it gives my job purpose. I consider myself blessed to work here.”

Paulette Thoennes

VIP Account Manager

Paulette has been with CTC since 2005 and has lived and worked in the Brainerd Lakes Area for over 27 years. She has been in the telecommunications industry for 15 years working in the areas of Sales and Management.


As an Account Manager, Paulette works closely with all areas of the company and CTC business customers to plan projects, coordinate installations, advise, train, and assist with customer questions.


Paulette and her husband have two adult children. In her free time she loves laughing and spending time with her family and friends, cheering/watching sporting events, reading, golfing, gardening and volunteering.


“I enjoy my coworkers and the professional work environment here at CTC. I have been very fortunate to be involved with the process and procedure development on some major projects throughout the years. I have had the opportunity to meet many CTC customers in person and learn what technology they are requiring. I enjoy helping our customers find a solution to their business needs. The telecommunications industry is ever changing with endless opportunities for growth. There are no two days the same so that keeps me focused.”

Contact Paulette

(218) 454-1243

Hannah Anderson

(218) 454-1260

Hannah Anderson

Sales Assurance Coordinator

Hannah began her career at CTC in 2018 as a Residential Account Executive. Now, as the Sales Assurance Coordinator, she provides support to CTC’s business members. Whether it be converting a phone system to our Hosted Voice solution or increasing a company’s bandwidth, she takes pride in making the process as simple as possible!


Hannah was born and raised in the Brainerd Lakes Area, so she truly understands what it’s like to be #LakesProud! Hannah and her boyfriend have four dogs – Frank, Bill, Owen, and Hinckley. When they’re not busy chasing them around, they enjoy attending concerts, sports games, and traveling.


“At CTC, I’m constantly learning new things as technology evolves, which is incredibly exciting to me. In the past few years, we have seen the importance of a reliable, high speed internet connection. It is pretty cool being a part of something that makes our customer’s lives and our community better. You also can’t beat our team culture. We love to work hard and get things done, but have fun doing it!”

Kelly Masberg

Senior Account Manager

Kelly was born and raised in the Brainerd Lakes Area and enjoys being involved in our community. She earned her Bachelor’s degree; double majoring in Business Management and Organizational Development from The College of St. Scholastica. She has over 11 years of management and leadership experience prior to joining CTC. At CTC she is the Senior Account Manager; working closely with business members to build successful long-term relationships for renewed business while increasing outstanding communication with business members.


“I am excited to have the opportunity to work at CTC because I am a part of a company that shows that they truly value their employees, members, and community. CTC has an incredible work culture, and employees who are passionate at what they do. Everyday is an opportunity for growth and to learn something new and that energizes me!”


Outside of work she enjoys spending time outdoors, gardening, coaching softball, hunting, and spending quality time with her family. Kelly and her husband have a daughter and a son. They also have dogs, cats and chickens that are also a huge part of their family.

Kelly Masberg

(218) 454-1068