CallCabinet
Your AI-Driven call recording, quality assurance, voice analytics, and compliance solution.
As a Metaswitch certified partner, CallCabinet’s Atmos integrates seamlessly to bring award-winning compliance call recording, quality assurance, agent evaluation, and analytics to business of any size.
Take your calls to the next level
Call recording
Atmos’ certified Metaswitch integration securely captures and stores all inbound, outbound, and internal calls.
Quality assurance
Use our agent evaluation tools to quickly resolve disputes, expertly train your staff, maintain compliance, and optimize the customer experience.
Voice analytics
Gain insight into your customers’ experience and agent interactions through Atmos Analytics. Search powerfully and simply with keyword & key phrase solutions.
Artificial intelligence
Robust Natural Language Processing provides best-of-breed speech analytics. “Almost AI” understands and organizes your unstructured call recordings into actionable data.
Compliance
Our solutions support global regulatory compliance with: HIPAA, PCI-DSS, GDPR, MiFID II, DFA, MADII, ESMA, UK FCA, US FTC, SOX, and many more.
Solving the problem of redaction with AI
Secure your customer data. Protect your bottom line.
Every time one of your customers provides a credit card number to one of your agents over the phone, your company is subject to PCI DSS regulations. These compliance laws require your organization to remove payment card (PCI) data from your call recordings and transcripts. This is an overwhelming task for any company.
Our analytics engine automatically detects and removes credit card, social security, phone numbers, and more from your audio recordings and your transcripts. With Atmos, your company never needs to be blamed for the loss of crucial customer data.
Identify trends–streamline business
Atmos’ complex algorithms put your call recordings to work, helping you generate fresh campaigns, agent training, and market research. Our analytics let you search keywords and ad phrases, so you can identify areas of improvement for your operation.
- Find out what your agent’s most frequent support requests are so you can implement preventative measures.
- Search for competitor mentions by your customers.
- Learn what features your customers are asking for most without relying on ineffective surveys.
- Use our agent scoring and quality assurance tools to focus on areas of improvement for your call staff.
- Train and sharpen your staff by implementing your flagged calls in training sessions.
Visualize and categorize your call recordings with our sophisticated analytics engine that unlocks what your customers are saying in ways only our analytics can.
Get started with CallCabinet today
Interested in learning more? Fill out this nifty form or call 218-454-1234.