COVID19-webheader

4.7.20:

We understand that our role in providing internet and phone services is critical at this time. In order to keep you connected, while maintaining a higher level of safety, we are implementing new customer contact guidelines, including the procedures for home visits and installations.

 

Our CTC Technicians will only be installing essential services (phone and internet) from outside the home, while the resident completes a temporary self-installation process. Technicians will only be entering homes for emergency situations.

 

If you wish to receive TV services, please contact us and we will schedule a time for that TV installation, after the COVID-19 situation subsides.

3.20.20:

Free Internet Upgrades for Current Members

 

Have things slowed down now that everyone is at home and online? For current CTC residential customers, we are offering a free internet speed upgrade for two months.

 

To initiate this change, please call our customer service team at 218-454-1234 or 800-753-9104 or email us at support@goctc.com to request the next speed tier.

 

Offer is for current residential customers only. Not available in all areas. Other restrictions may apply. 

3.19.20:

In an effort to provide critical internet services for those who may have little or no access, we’ve opened several public WiFi spots throughout the area!

 

📍 To find the nearest public WiFi location, refer to the Google map above or visit Google Maps directly. 📍

 

The map will be updated in real time as more locations are activated and added in the coming days. There will be no need to leave your vehicle or enter any nearby buildings in order to access the WiFi. Simply park in the area and search for a network named “CTC WiFi”. It will be free to use and will allow anyone to access high-speed, reliable internet from a safe location.

 

Due to the COVID-19 virus and the temporary closing of schools, gathering spaces, restaurants, and other public buildings, the demand for internet has increased (some sources say by 98%!) as more people are telecommuting, engaging in distance learning, and staying at home.

 

Area law enforcement have been notified that there may be more traffic and parked vehicles in these areas. Area school district officials have also been contacted so that families and students are aware of these services.

3.17.20:

CTC is fully committed to assisting our members during this time. It is also our responsibility to do our part to slow the spread of the virus and to protect our members and employees.

 

Considering this and the compliance with federal requests for no more than 10 people in one space, effective Tuesday, March 17 and until further notice, CTC will be closing our Brainerd, Baxter, and Crosby offices to walk-in visitors.

 

Customers can drop off payments at all locations. We will also have an equipment drop-off box outside our Baxter office, along with replacement remote controls. Additionally, CTC will dispatch technicians for service repairs and for all essential service installations.

 

Please be assured that we are working diligently to provide continued residential services and business needs during this challenging time. Network usage will increase as more people telecommute and engage in distance learning. We are taking measures to provide the bandwidth capacity to meet this increased demand and to make internet available to those who may not have access.

 

We are fortunate to have systems that allow our employees to work off-site. Because of this, we are available and ready to assist you over the phone 24/7 at 800-753-9104 or 218-454-1234, online at www.goctc.com, or via email at support@goctc.com.

 

We encourage all employees, members, vendors, and family to practice the recommended prevention measures in order to curb the spread of this virus. As we monitor reports from the World Health Organization, Centers for Disease Control and Prevention, and federal, state, and local agencies we will adjust our guidelines appropriately.

 

Any updates or changes will be shared via social media, email, and on our website at www.goctc.com/covid.

3.13.20:

CTC is taking steps to be prepared in the event that there is a significant impact from the COVID-19 virus (aka. Coronavirus) in our communities.

 

We are focused on maintaining a healthy workforce, and keeping key personnel – such as technicians and member service representatives – available so that we can continue to provide the excellent service you expect from us.

 

Our priority is to keep our employees and members safe so we can continue to serve you. For example, if a technician is dispatched to your home, our employees may ask a few qualifying questions prior to their visit.

 

CTC members should also be aware of suspicious emails, phone calls, or persons impersonating business employees or charitable organizations. Unfortunately, scammers take advantage of opportunities such as this, when households are otherwise preoccupied. If you get a call from someone claiming to represent from CTC and they make threats or demand immediate payment, please hang up and call us at 218-454-1234 or 800-753-9104.

 

We will be updating this webpage with information as it becomes available and decisions are made: www.goctc.com/covid.

 

If you have questions about the virus, we would encourage you to contact the Minnesota Department of Health’s COVID-19 hotline at 651-201-3920. You can also visit their website for information: www.cdc.gov/coronavirus/2019-ncov/faq.html.