CTC Careers
Our employees are an essential part of CTC’s success. Will you be the next piece of our puzzle?
Current Openings
Business Member Specialist
Primary responsibilities:
- Manage pre-sales order entry for CTC partnership accounts with accuracy as well as providing backup on all order entries for CTC business members.
- Complete service audits to ensure accuracy of orders.
- Maintain member relationships with all CTC business members with a high focus on assigned dedicated members.
- Performs business account contract renewals of dedicated selected business members upon termination of existing contract, up sells services into their account and sells additional sites for dedicated existing business accounts, excluding wholesale accounts.
Network Administrator
The Network Administrator’s role is to design, develop, document, analyze, create, test, and modify network and computer systems for CTC. This position shall consult with users to determine hardware, software, or system functional applications. This position oversees CTC’s corporate network outages, performs detailed root cause analysis, and implements cybersecurity hardening measures to improve network stability and resilience against future disruptions.
Director of Strategic Operations and AI Innovation
CTC is looking for a Director of Strategic Operations and AI Innovation—a strategic and operational leader who can drive organizational efficiency, enhance customer experience, and harness AI responsibly to transform how we serve our members and communities.
At CTC, our mission is to empower our members, employees, and communities through exceptional service and life-changing technology solutions for a sustainable future. Guided by our vision of technology leadership, smart growth, and community engagement, we are committed to delivering extraordinary impact and innovation.
What You’ll Do
As the Director of Strategic Operations and AI Innovation, you’ll be the driving force behind CTC’s operational systems and technology ecosystem. You will:
- Lead Systems & Process Optimization – Design and deploy scalable systems that streamline operations, reduce inefficiencies, and improve customer satisfaction.
- Champion AI Integration – Oversee the responsible adoption of AI technologies across the business, ensuring alignment with ethical, legal, and cybersecurity standards.
- Oversee Project Management – Spearhead the rollout of a comprehensive project management platform to improve collaboration, resource planning, and execution.
- Foster Innovation & Leadership – Think outside the box, embrace “grey” areas with humility, and serve as a technology leader who can inspire, guide, and execute.
What We’re Looking For
The ideal candidate will bring a unique balance of strategic vision and hands-on execution.
Key Qualifications:
Bachelor’s degree in Computer Science, Business Administration, Information Systems, or related field (or equivalent experience).
- 7–10 years of leadership experience in operations and/or IT systems implementation.
- 3–5 years in project management with budget responsibility.
- Experience with AI integration and governance (preferred).
- PMP, PgMP, CAPM, or similar certification (preferred).
- Telecommunications industry experience a plus but not required.
Key Skills & Traits:
- A natural problem-solver with curiosity, humility, and the ability to thrive in ambiguity.
- Proven track record of leading and executing complex projects.
- Strong communication and collaboration skills across teams and stakeholders.
- Ability to balance strategy with hands-on implementation.
- Commitment to fostering a positive and accountable culture aligned with CTC’s values.
Apply Today
If you’re ready to lead with vision, embrace innovation, and help CTC shape the future of technology for our members and communities, we’d love to hear from you.
Lori Fischetti, President – Sycamore Business Solutions
Exclusive Search Partner for:
NTCA – The Rural Broadband Association
E-mail – lorifischetti@outlook.com.
Get to Know CTC
CTC started in 1950, determined to provide convenient and reliable communication for our community. Today, CTC continues to set the standard in telecommunications for the Brainerd Lakes Area and beyond, while still striving to improve and expand our service areas by delivering state-of-the-art internet, TV, and phone services.
As a cooperative, CTC is owned by our members, guided by our Board of Directors, and driven by our mission to empower our members, employees, and communities through exceptional service and life-changing technology solutions for a sustainable future.
Culture
At CTC, we give employees a chance to thrive in a competitive and fun environment. Every one of our employees (less than 100!) is a critical piece to our success. If you’re eager to learn in an ever-changing industry and thrive in a fast-paced environment, CTC is your place.
Mission
To empower our members, employees, and communities through exceptional service and life-changing technology solutions for a sustainable future.
Vision
Through technology leadership, smart growth, and community engagement, our cooperative will demonstrate extraordinary focus to positively transform those we serve.
Growth
CTC’s service area continues to expand in a BIG way. As a technology service advisor, we partner with organizations and communities throughout the nation. We work with utilities, municipalities, and government entities by offering technical expertise, system infrastructure, and leadership to build state-of-the-art fiber and wireless networks.
That’s a lot of growth! To keep up with our mission to provide exceptional service, we’re looking to expand our team.
What our employees are saying
Kristi Westbrock – CEO/GM
My favorite thing about CTC is our drive to always be the best in the business while having a good sense of humor and finding some fun in our work day.