Changing Call Rules for Incoming Call Traffic by Time of Day
1
Log In
On the main log-in screen, scroll and locate the company’s main telephone number to adjust the incoming call traffic.
On the Actions dropdown arrow next to the telephone number, select “View Individual Settings”
Warning: Do not choose the “Reset Line” option as ALL settings for the phone will be wiped out. If a business group administrator does this, there is a $37.50 reprogramming fee billed to the account.
2
Call Manager
Select the Call Manager tab
Select the Weekly Schedule tab to adjust the regular business hours
Note: The screen the area shaded grey corresponds to the font color of the time period scheduled for Normal. The area shaded green corresponds to the font color of the time period scheduled for Night.
3
Adjust Normal Schedule
Click on Normal and use your cursor on the correct day and timeframe you wish to change.
When you click on a timeframe area you will see the box turn to grey as you click on it.
To save you must click on the Apply button.
4
Adjust Night Schedule
To change the Night schedule you will want to repeat the steps above by clicking on Night.
You will once again use your cursor on the correct day and timeframe you wish to adjust.
When you click on a timeframe area you will see the box turn to green as you click on it.
To save you must click on the Apply button.
5
Logout
When completed, select “Logout” from the tools dropdown in the upper-right of the page.
Support
For additional help, contact our support team at 218-454-1234.
