Changing Your Voicemail PIN
1
Access Your Voicemail
Push the envelope button on your phone
You will hear the message “Please enter you PIN followed by the # key.”
2
Enter PIN
Use your phone’s keypad to type your passcode with a # on the end
Note: If you have never changed your passcode, it will be your 4-digit extension number
3
Navigate Voicemail Menu
Listen and follow the recorded prompts.
- “Welcome to the messaging service. To change your settings, press 4.” Press 4 on your keypad
- “Mailbox Settings: for security options, press 3.” Press 3 on your keypad
- “Security Options: to change your PIN press 1.” Press 1 on your keypad
4
Change PIN
You will hear the prompt, “Please enter a new PIN that is between 4 and 20 digits long. When you are finished, press #.”
Enter a new PIN followed by the # key
Note: When troubleshoting, CTC cannot see your PIN at any time. We do not know if it is the original default PIN or if anybody at the customer premise may have changed it. Any time a trouble is called in, you will be asked what your PIN is or if you want our team to reset to the default.
5
Confirm Change
You will hear the prompt, “To confirm, please enter your new PIN again.”
Enter the same PIN used in the previous step, followed by the # key
6
Confirmation Message
You will hear the prompt, “Your PIN has now been changed.”
Hang up the phone.
Support
For additional help, contact our support team at 218-454-1234.
