Programming Instructions – Poly (Polycom)
Program Your Polycom Sidecar
1
Log In
Log in to portal.brainerd.net with your CTC phone number and password.
Use your 10-digit number, no spaces or dashes.
2
After Login
A number of options will appear, click on “Devices” in the bottom left.
3
Set Keys
This will populate a pop-up window asking you to select which device (if you have multiples).
Select “Set Keys”
4
Phone Image Window
A new window will populate with an image of your phone. Click anywhere on the phone or select the edit button.
5
Configuration Screen
This will bring you into the configuration screen. If you have a side car. that will appear below your phone.
6
Programmable Keys
Select the “Programmable Keys – Line” or “Programmable Keys – Bottom”.
Select the key you wish to program.
7
Drop Down Menu
Select the drop down menu that appears either:
- For extensions within your business, select “Monitored Extension”
- All other numbers, you will use “Speed Dial”
8
Labeling a Number
Fill in the telephone number, no dashes or spaces, and label it to be decriptive to you.
If you must dial the number with a 1 and area code, you will need to enter that here.
9
Save Changes
After you are done making all of the changes you want, select “Save Changes” at the bottom.
Note: If the check mark in the bottom right indicates “Update phone(s) immediately when saving,” the phone may or may not take the update automatically. If it does not, you may need to manually update the phone.
10
Closing and Logging Off
Close out of the pop up window.
Log out from the upper right of the screen.
Update and Configuration on Your Phone
Polycom 311
- Press the Home button.
- Use the directional keypad to highlight settings
- Press the select key (in the center of the directional keypad)
- Press the select key on “Basic”
- Use the arrow down key to “6 Update Configuration”
- When asked if you are sure, select “Yes”
Polycom 601 (Touch-screen)
- Press the Home button
- Select the settings option
- Select Basic
- Using your finger, scroll to options “9 Update Configuration”
- When asked if you are sure, select “Yes”
Support
For additional help, contact our support team at 218-454-1234.
