Network Management Policy
CTC continues to comply with all applicable FCC requirements while providing the best possible customer experience for its’ Internet users. As such, CTC commits to the open and non-discriminatory use of the Internet by its customers and commits to use reasonable network management practices to ensure an open Internet.
Specifically, CTC will not:
- prevent any of its users from sending or receiving lawful content of the user’s choice over the Internet;
- prevent any of its users from running the lawful applications or using the lawful services of the user’s choice;
- prevent any of its users from connecting to and using on its network the user’s choice of lawful devices that do not harm the network; or
- deprive any of its users of the user’s entitlement to completion among network providers, application providers, service providers, and content providers.
NETWORK MANAGEMENT PRACTICES
Blocking. CTC does not block any legal activities and does not inhibit any legal use of protocols, ports or applications. It is not acceptable to use the CTC network or Services for any purpose that violates local, state or federal laws or to transmit communications that might be highly offensive or damaging to any recipients or to use the Service in a manner that is unintended.
If CTC receives an authorized notice from a content provider that the Customer is in violation of copyright laws or regulations or has illegally obtained copyright-protected material, CTC will provide notice to the Customer and reserves the right to disconnect Internet Access until the matter is resolved.
Throttling. CTC does not, other than for reasonable network management, degrade or impair access to lawful internet traffic on the basis of content, application, service, user or use of a non-harmful device.
Affiliated Prioritization. CTC does not prioritize or favor any traffic over other traffic, nor does it reserve bandwidth for any traffic. CTC uses industry standard peering and content delivery network (CDN) practices which optimize connectivity for its customers to provide the best network experience. All internet traffic is treated equally across our network.
Paid Prioritization. CTC is not paid to prioritize or favor any traffic over other traffic, nor does it reserve bandwidth for any traffic in exchange for any type of consideration. CTC uses industry standard peering and content delivery network (CDN) practices which optimize connectivity for its customers to provide the best network experience. All Internet traffic is treated equally across our network.
Congestion Management. CTC has designed its’ network to minimize congestion. However, during a network element outage the network may experience congestion from time-to-time. CTC has no control of its’ upstream Internet Provider’s Network or the Internet itself. CTC does not provide priority to an individual Customer traffic based on the level of service the Customer has purchased or the technology that they may use. All speed tests should be conducted using CTC’s Website.
CTC’s Internet service network could be broken down to three components, local access, local backbone, and long haul to upstream provider access network.
Security. CTC employs several practices to help prevent unwanted communications, such as spam, and protects the security of CTC’s customers and network. Traffic volume and flows are monitored to manage capacity, detect malicious activity (i.e., DDoS or malware), and maintain regulatory compliance. Devices may be blocked if they are found to be participating in a DDoS attack or contain malware.
Performance Characteristics. state-of-the-art Fiber-to-the-Premises (FTTP) network delivers pulses of light over special glass fibers out to the customer premise and terminates to an Optical Network Terminal. FTTP is CTC’s premium Internet Access product and delivers Internet access speeds that are consistent with the product offering. In other words, if a customer subscribes to 250 Mbps they can expect to receive 250 Mbps Internet access from the CTC premise equipment. Distance from the Central Office to the customer premise has little bearing on the customer experience. All typical Internet applications can be used, for example: email, gaming, video streaming, VoIP, etc. CTC also provides a speed test page, where you can test your own Internet connection. Additionally, internet speed tests can be conducted in the CTC Complete WiFi app.
Commercial Terms
Pricing and other fees. CTC offers various Internet service offerings. To see the company’s current promotions, speeds, and pricing on broadband Internet service, and Broadband Labels for each of our internet products, please visit our website at http://www.goctc.com or call 218-454-1234 to speak with a member services representative. The information on our current Broadband Labels is also available in a “machine readable” spreadsheet form at https://www.goctc.com/bb-labels.
Privacy Policies. CTC’s privacy policies regarding our collection, use, and disclosure of your personal information are explained in our Privacy Policy.
Redress Options. If you have questions, comments or suggestions about these disclosures, please contact us at marketing@goctc.com.