Updates & Information About Service Interruptions, Outages, and Scheduled Maintenances
There are no known service interruptions or outages at this time. If you are experiencing issues with your service, please contact our support team at 218-454-1234.
Our Commitment:
Whether it’s a scheduled maintenance, infrastructure damage due to storms, or an unforeseen outage, CTC remains committed to providing reliable internet, TV, and phone services 24 hours a day, 7 days a week.
We will post information and updates on this page if a scheduled maintenance and/or outage affects more than 50 members and is determined to be “severe” (more substantial than intermittent service interruptions).
When there is a substantial interruption to service, we will do our best to post updates and communicate the timeframe for when we expect services to be restored.
Internet outages are different than electricity or other utility service interruptions. It’s harder to predict when service will be restored because the systems and equipment used are more complex and variable.
We appreciate your patience as we work to keep our CTC services up and running!
Troubleshooting Resources:
Sometimes what seems like an outage may be caused by equipment failure or glitches. Below are links to several helpful support articles.
- My Phone Isn’t Working
- Rebooting TV Equipment
- Solar Fade Can Cause Service Interruptions
- How to Reboot Your Router
If you suspect that your equipment may be the culprit, please give our local Support Team a call at 218-454-1234 or submit an online request here.
Storm preparation
The equipment that provides your TV and/or internet service is powered by electricity. So if you’re experiencing a power outage, your internet and/or TV service will be affected as well, unless you have a generator or alternative source of power for your home, apartment, or business.
Here are a few tips to prepare for outages, prior to a storm or weather-related incident:
- Ensure your mobile devices are fully charged and available.
- Plug your TV, computer, and CTC equipment into a surge protector to prevent them from being damaged by lightning or other power surges.
- Download the CTC Complete WiFi app to manage your network from your smart phone.
- Check this page and our Facebook feed for outage notifications and updates.
Temporary Outage: August 4, 2022
As of 1:23PM CST:
The service interruption has been resolved. If you are still having issues with your internet service, please call our local support team at 218-454-1234.
As of 11:55AM CST:
A wide-spread intermittent internet outage was detected at 11:40AM. The cause of the service interruption is unknown at this time. Our team is working to fix the issue. Please check this page for updates as the situation is resolved.
We understand that interruptions of any extent are difficult and we apologize for any inconvenience this outage is causing.
You may call us directly at 218-454-1234 but please be aware that you may experience extended hold times.