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service status

Updates & Information About Service Interruptions, Outages, and Scheduled Maintenances

As of now…

 

There are no known service outages/interruptions at this time.

 

If you are encountering issues with our services, please call our local support team at 218-454-1234.

Our Commitment:

Whether it’s a scheduled maintenance, infrastructure damage due to storms, or an unforeseen outage, CTC remains committed to providing reliable internet, TV, and phone services 24 hours a day, 7 days a week.

 

We will post information and updates on this page if a scheduled maintenance and/or outage affects more than 50 members and is determined to be “severe” (more substantial than intermittent service interruptions).

 

When there is a substantial interruption to service, we will do our best to post updates and communicate the timeframe for when we expect services to be restored.

 

Internet outages are different than electricity or other utility service interruptions. It’s harder to predict when service will be restored because the systems and equipment used are more complex and variable.

 

The equipment that provides your TV and/or internet service is powered by electricity.  If you’re experiencing a power outage, your internet and/or TV service will be affected as well, unless you have a generator or alternative source of power for your home, apartment, or business.

 

We appreciate your patience as we work to keep our CTC services up and running!

Troubleshooting Resources:

Sometimes what seems like an outage may be caused by equipment failure or glitches. Below are links to several helpful support articles.

 

 

If you suspect that your equipment may be the culprit, please give our local Support Team a call at 218-454-1234 or submit an online request here.

Temporary Outage: August 4, 2022

As of 1:23PM CST:

The service interruption has been resolved. If you are still having issues with your internet service, please call our local support team at 218-454-1234.

As of 11:55AM CST:

A wide-spread intermittent internet outage was detected at 11:40AM. The cause of the service interruption is unknown at this time. Our team is working to fix the issue. Please check this page for updates as the situation is resolved.

 

We understand that interruptions of any extent are difficult and we apologize for any inconvenience this outage is causing.

 

You may call us directly at 218-454-1234 but please be aware that you may experience extended hold times.