The days of needing an expensive phone system are gone. No more cumbersome phone equipment, upgrades, or waiting for the phone guy to make any changes. With Hosted PBX from CTC, we set up your phones and take care of the rest.
CTC’s Platinum Phone services give you all of the practical options in our Premium plan (like CommPortal, voicemail, caller ID, call waiting, etc.) PLUS the convenience of the Accession app and voicemail-to-text service.
CTC Platinum HPBX subscribers are now able to send and receive SMS messages using their CTC phone number. SMS messaging utilizes the chat feature of the MaX UC application on both desktop and mobile apps. This new feature will allow HPBX subscribers to be able to share just one number, in order for their customers or vendors to call or text them.
This is a one-time fee of $25 per extension. This allows the extension to receive unlimited incoming SMS and send 500 messages per month. (Overage rates are $.05/message sent.) For more information, contact our business solutions team at: 218-454-1234 or firstname.lastname@example.org.
As a Metaswitch certified partner, CallCabinet’s Atmos integrates seamlessly to bring award-winning compliance call recording, quality assurance, agent evaluation, and analytics to business of any size.
Atmos’ certified Metaswitch integration securely captures and stores all inbound, outbound, and internal calls.
Use our agent evaluation tools to quickly resolve disputes, expertly train your staff, maintain compliance, and optimize the customer experience.
Gather precious insight into your customers’ experience and agent interactions through Atmos Analytics. Search powerfully and simply with keyword & key phrase solutions.
Atmos offers robust Natural Language Processing which provides best-of-breed speech analytics. Almost AI understands and organizes your unstructured call recordings into actionable data.
Atmos provides solutions for all of your call recording news to support global regulatory compliance with: HIPAA, PCI-DSS, GDPR, MiFID II, DFA, MADII, ESMA, UK FCA, US FTC, SOX and many more.
Every single time one of your customers provides a credit card number to one of your agents over the phone, your company is subject to PCI DSS regulations. These compliance laws require your organization to remove payment card (PCI) data from your call recordings and transcripts. This is an overwhelming task for any company.
In the past, companies that have failed to remove PCI data have been breached, exposing their customers to the lasting damage of data and identity theft. Atmos solves the problem of redaction with AI.
Our analytics engine automatically detects and removes credit card, social security, phone numbers and more from your audio recordings and your transcripts. With Atmos, your company never needs to be blamed for the loss of crucial customer data.
Atmos’ complex algorithms put your call recordings to work, helping you generate fresh campaigns, agent training, and market research. Our analytics let you search keywords ad phrases so. you can identify areas of improvement for you operation.
VISUALIZE AND CATEGORIZE your call recordings with our sophisticated Analytics engine that unlocks what your customers are saying in ways only our Analytics can.