Temporary Self-Installs During COVID-19
We understand that our role in providing internet and phone services is critical at this time. In order to keep you connected, while maintaining a higher level of safety, we are implementing new customer contact guidelines. This includes asking residents to complete the installation of internet service within their personal residence.
These installations will not require a technician to enter your home. However, a CTC technician will come to your property to complete pre-installation tasks and then leave a “Broadband in a Box” self-installation kit. On this page you will find an instructional video to guide you through the process of connecting your fiber internet services as well as the step-by-step plans, a printable/viewable PDF version of the instructions, and other helpful resources.