These installations will not require a technician to enter your home. However, a CTC technician will come to your property to complete pre-installation tasks. Before your services are activated, you will receive a “Broadband in a Box™” self-installation kit. On this page, you will find step-by-step plans, a printable/viewable PDF version of the instructions, and other helpful resources to help you connect to CTC’s fiber network.
Before you get started, check that you have all the proper equipment.
The Broadband in a Box™ kit that you received should include the following:
It’s also helpful to have your smartphone or tablet readily available for the final step of the installation process.
Locate the ONT (modem) that was installed by our technician during your pre-install.
Connect the power.
Wait 10 minutes.
Before continuing, be sure that the Power, Broadband, and Service lights are all green.
Plug the provided ethernet cable into the yellow ethernet port of the modem. (if the technician installed an ethernet jack in another area of your home, connect to that instead.)
Plug the opposite end into the white WAN port on the back of your new GigaSpire BLAST router.
Connect the power.
Wait 15 minutes for the system to boot-up and download required software updates.
After 15 minutes, the light should be green. (if it does not turn green after 15 minutes, contact our support team at 218-454-1234.)
Refer to the included CTC Complete WiFi Quick Start Guide or visit the Complete WiFi page. This will walk you through the steps to get all of your devices connected to CTC’s blazing fast fiber internet!
If you have any questions or concerns during this self-installation process, our local support team is available 24/7 by calling 218-454-1234, emailing support@goctc.com, or by clicking “LIVE Chat” on the left side of the screen.
